This Privacy Policy explains how Mtn Import Corporation, located at 316 Astelia Cres, Stittsville - K2S 0W7, Canada (CA), collects, uses, stores and protects information that you share with us or that we gather when you visit our website or use our import and distribution services. The website you are reading is developed and operated by the developer MountainImport on behalf of Mtn Import Corporation. By continuing to use this website and our services, you agree to the practices described in this policy.
1. Introduction
At Mtn Import Corporation we respect your right to privacy and we are committed to handling personal information responsibly. This policy sets out the categories of information we handle, the reasons we handle it, the safeguards we apply and the choices available to you. We keep this document under regular review so that it stays accurate when our practices or the law changes.
Privacy is not a single rule for us. It is a set of habits embedded in the way we run our office, our warehouse, our freight coordination and our client communications. Every time we collect, store or exchange data, we ask whether the action is necessary, lawful and respectful of the people involved.
2. Who We Are
Mtn Import Corporation is a company operating in the computer systems design and related services, professional and technical services, and computer integrated systems design industries. Alongside these technical services we operate as an import and distribution business, moving product from overseas suppliers to regional customers and retail shelves across Canada and into the United States.
Our registered address is 316 Astelia Cres, Stittsville - K2S 0W7, Canada (CA). You can reach us by email at office@mountainimport.autos or by telephone at +19898535441. The developer MountainImport provides and maintains this website on our behalf.
3. Scope of This Policy
This policy applies to all visitors to this website and to all clients, suppliers, partners and job applicants who interact with Mtn Import Corporation. It covers information gathered online through our website forms and communications, as well as information shared during the normal course of our business relationships.
Where we act as a data controller, we decide how and why your information is used. Where our clients provide us with data about their own customers, we act as a data processor and follow the instructions of the client, subject always to applicable law.
4. Information We Collect
We collect only the information that is necessary to run our services and to comply with our legal duties. The information falls into two broad groups: information you provide directly and information collected automatically when you use this website.
We do not seek out sensitive or special categories of personal data unless you provide it voluntarily and the treatment of that data is strictly required for the purpose you have asked us to fulfil. We never collect more than we need for the stated purpose.
5. Information You Provide
You may give us information when you contact us, when you fill in a form on this website, when you ask for a quote, when you place an import order, when you attend a meeting or when you send us correspondence. The most common details are your name, your email address, your telephone number, the name of your company and the content of your enquiry or order.
If you become a client, we may also need your billing address, shipment addresses, tax registration numbers and customs documentation for the goods you ask us to import. We require these details in order to contract with you and to move your cargo lawfully across borders.
6. Information Collected Automatically
When you visit this website, our systems may record technical information automatically. This can include your internet protocol address, the type of browser you use, the operating system of your device, the pages you view, the time and date of your visit and the website that referred you to us.
This automatic information helps us understand how visitors use the site, diagnose technical problems and improve the structure and content of our pages. It is collected in aggregate whenever possible and is not used to identify you personally unless we have a lawful reason to do so.
7. Cookies and Tracking
Cookies are small text files stored on your device that help a website remember your preferences and measure how the site is used. We may use cookies for basic functionality and to understand visitor behaviour so that we can improve the experience for everyone.
You are in control of cookies. Most browsers allow you to block or delete cookies and to receive a warning before a new cookie is set. If you disable cookies, the website will still function; however, some features may not perform as smoothly. We do not use cookies to build a profile of you for advertising purposes.
8. How We Use Your Information
We use the information we collect for purposes that are clear, limited and aligned with your expectations. These include answering your enquiries, preparing quotations and contracts, arranging freight and customs coordination, processing orders, coordinating deliveries, providing customer support and managing our ongoing business relationship with you.
We also use your details to send you important service communications such as order updates, delivery confirmations and changes to our terms of service. We may send you occasional news about our services where you have agreed to receive it, and you can withdraw that consent at any time.
Finally, we use information to keep our records accurate, to recover debts, to prevent fraud, to defend our legal rights and to comply with accounting, tax, customs and other regulatory obligations.
9. Legal Bases for Processing
We process personal information only where we have a lawful basis to do so. The main basis is the performance of a contract, when the processing is necessary to enter into or carry out an agreement you have with us, for example when you ask us to import goods on your behalf.
We also process information where it is necessary to comply with a legal obligation, such as record keeping for tax and customs purposes. Where neither contract nor law applies, we rely on our legitimate interests in operating our business efficiently and securely, provided those interests do not override your fundamental rights.
Where we rely on consent, we will ask for it clearly and separately, and you may withdraw your consent at any time without affecting the lawfulness of processing that happened before the withdrawal.
11. Data Storage and Security
We store information in secure systems and apply reasonable technical and organisational measures to protect it against unauthorised access, loss, alteration and misuse. Access to personal data within our company is restricted to the staff who need it to perform their duties, and those people are expected to treat the information confidentially.
We use encryption where appropriate and we keep software and security controls up to date. No method of transmission or storage is completely secure, and we cannot guarantee absolute security of data, but we work continuously to reduce risk and to respond quickly if a concern is raised.
If we suffer a security incident that significantly affects your personal information, we will notify the relevant authorities and you, as required by law.
12. Data Retention
We keep personal information only for as long as it is needed for the purposes for which it was collected, or as long as required by law, accounting rules or legitimate business need. When those needs end, we delete or anonymise the information securely.
For example, records relating to an import shipment, including customs and tax documentation, may be kept for several years to satisfy statutory requirements and to support claims or audits. Enquiries that do not lead to a contract are generally deleted sooner once they are no longer used for follow-up.
13. Privacy for Children
Our website and services are directed to businesses and adult organisations. We do not knowingly collect personal information from children under the age of sixteen. If you believe that a child has provided us with personal information, please contact us and we will take reasonable steps to remove that information from our records.
We encourage parents and guardians to supervise the online activity of children and to talk with them about safe and responsible use of the internet.
14. Your Rights
Depending on where you live, you may have rights in relation to the personal information we hold about you. These can include the right to access your information, to ask us to correct inaccurate details and to request that we delete information when it is no longer needed.
You may also have the right to restrict or object to certain processing, to ask for your information in a portable format and, where we process data on the basis of consent, to withdraw that consent. To exercise any of these rights, please contact us using the details at the end of this policy and we will respond within the time required by law.
We will ask you to confirm your identity before we act on a request so that we do not disclose your information to the wrong person. We aim to handle every request fairly and without undue delay, and you may challenge our decisions through the relevant data protection authority if you are not satisfied.
15. Third Party Sites
This website may contain links to external websites operated by third parties. Those sites have their own privacy policies, which we encourage you to read, and they are not governed by this policy. We are not responsible for the content or the privacy practices of any third party site.
When you click a link that takes you away from our site, the protection described in this document no longer applies to your activity on that external site. Please review the policies of any site before you share your information with it.
16. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, services or legal requirements. When we make changes, we will revise the last updated date at the top of this page and publish the updated policy on this website.
We encourage you to review this page periodically so that you stay informed about how we handle and protect your information. Significant changes will be brought to your attention by an appropriate notice, such as a message on our website, before they take effect.
17. How to Contact Us
If you have any questions about this Privacy Policy or about the way we handle your personal information, we would be glad to hear from you. You can reach our team by email at office@mountainimport.autos or by telephone at +19898535441.
You may write to us at our address: Mtn Import Corporation, 316 Astelia Cres, Stittsville - K2S 0W7, Canada (CA). We will do our best to address your concern promptly and to resolve any issue you raise about your privacy.
18. Complaints and Resolution
If you believe that we have handled your personal information in a way that is inaccurate, excessive or otherwise unfair, we encourage you to raise the matter with us directly first. Most concerns are resolved quickly once we understand the specifics of the situation.
We will acknowledge your complaint within five business days and aim to provide a complete response within thirty business days, or we will explain why a longer period is necessary. Our investigation will be fair and will take your account of events seriously, together with any relevant records we hold.
If you remain dissatisfied after our response, and you live in a jurisdiction with an applicable data protection regulator, you may lodge a complaint with that authority. We will cooperate with any lawful investigation and we will always keep a record of the steps we took in response to your concern.
19. Data Breach Handling
We take the security of your personal information seriously and have response procedures designed to act quickly if a breach of security occurs. When a breach is likely to result in a risk to your rights and freedoms, we will notify the relevant supervisory authority and, where the risk is high, notify you without undue delay.
Our alert will describe the nature of the breach, the categories of information affected, the measures we are taking to contain and remedy it, and the steps you can take to protect yourself. We will also document the facts, effects and remedies so that lessons are carried into the next improvement of our controls.
We ask for your patience during an incident so that we can confirm accurate details before sharing them, because incomplete information can cause more harm than a careful, verified update.
20. Summary of Our Data Practices
In simple terms, we collect what we need to provide import and distribution services, we use it only for business and legal purposes, we guard it with reasonable security measures, we do not sell it, and we share it only where necessary with trusted partners who are bound by their own obligations.
If you ever have a concern about any aspect of your personal information, the clearest first step is to contact us at office@mountainimport.autos. We are a working business, and we treat your privacy as an everyday responsibility rather than a formal formality.
Mtn Import Corporation · 316 Astelia Cres, Stittsville - K2S 0W7, Canada (CA)